如果包裹延误、运输途中丢失或对交付事实产生疑问，我们将尽一切努力找回包裹。该过程最多可能需要 30 个工作日才能进行适当的调查。如果无法找到包裹，将为该产品发出替换品。
When will my order be processed?
Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).
Track your order here
If the address provided is found to be incomplete/insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.
A confirmation email with tracking information will be emailed to you once the package is in transit.
A signature may be required for shipping methods.
If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation. Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).
If I ordered multiple items, will it be shipped separately or together?
Depending on the products that I ordered and where the item is currently being manufactured and stored, different items may be sent from different places. We do this to ensure faster and more efficient delivery times for you.
Please DO NOT panic if you've order 3 items and only 2 has been delivered, the other one is on the way!
Please email our online support team for any further questions at: firstname.lastname@example.org